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Références · 2026-02-21

bookElderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence

Purpose Considering the scant scholarly research on elderly customers’ behaviors, this study aims ...

ÉmotionComplaintsCustomer serviceElderly customersFuture time perspectiveProblem-solving complainingQuantitative researchService failuresService recoverySmartPLSEmotional Intelligence